In their book Write Your Business Plan, the staff of Entrepreneur Media, Inc. offer an in-depth understanding of what’s essential to any business plan, what’s appropriate for your venture, and what it takes to ensure success. In this edited excerpt, the authors outline what type of details you should include in the industry section of your business plan.
It isn’t enough to just work hard. If you're in the wrong industry at the wrong time, making your business grow is going to be difficult. The investment community tends to believe that any business can be buoyed by an industry on the rise and that the opposite is true in an industry whose tide is ebbing. This means it’s important for you to include an industry analysis in your business plan.
Readers of your business plan may want to see an industry on a fast-growth track with few established competitors and great potential. Or they may be more interested in a big, if somewhat slower-growing, market with competitors who have lost touch with the market, leaving the door open for rivals.
Whatever the facts are, you’ll need to support them with a snapshot analysis of the state of your industry and any trends taking place. This can’t be mere off-the-cuff thinking. You need to support your opinions with market research that identifies specific competitors and outlines their weaknesses and strengths and any barriers to entry into the market. You need to describe why your industry is valuable and how it will continue to be important. Finally, and perhaps most important, you’ll have to convincingly describe what makes you better and destined to succeed.
When preparing the state of the industry section, instead of looking at your business as a self-contained system, you’ll describe the whole industry in which you operate and point to your position in that universe. You then zero in on your country, your state and your local community, deepening on how far your business stretches.
This part of your plan may take a little more legwork than other sections because you’ll be drawing together information from a number of outside sources. You may also be reporting on or even conducting your own original research into industry affairs.
To start preparing your industry analysis and outlook, dig up the following facts about your field:
1. What is your total industry-wide sales volume? In dollars? In units?
2. What are the trends in sales volumes within your industry?
3. Who are the major players and your key competitors? What are they like?
4. What does it take to compete? What are the barriers to entry?
5. What technological trends affect your industry?
6. What are the main modes of marketing?
7. How does government regulation affect the industry?
8. In what ways are changing consumer tastes affecting your industry?
9. Identify recent demographic trends affecting the industry.
10. How sensitive is the industry to seasons and economic cycles?
11. What are key financial measures in your industry (average profit margins, sales commissions, etc.)?
If your business addresses a trend before it's been widely recognized, you need to include this information in your business plan. Providing some statistics in the trends section of your plan can make it more convincing.
Barriers to Entry
If you want to become a semiconductor manufacturer, you’ll need a billion-dollar factory or two. If you want to have a TV network, you’ll need programming and cable carriage in the major markets. These problems are called barriers to entry, and they exist to some extent in all industries. The barriers may be monetary, technological, distribution or market-related, or they may simply be a matter of ownership of prime real estate.
An important part of analyzing your market is determining what the barriers to entry are and how high they stretch. If the barriers are high, as is the case with automobile manufacturing, you can be assured new competitors are likely to be slow in springing up. If the barriers are low, such as opening a nail salon, which doesn't have a huge overhead, you have more opportunity to get into the game.
Be alert for innovative competitors when writing the section of your plan in which you analyze barriers to entry. Clearly some markets are also more saturated than others, and today some are dominated by the McDonald’s of their industry. For example, it’s hard to open a bookstore today with Amazon changing the way people buy books. In that industry, you need to be creative and explore entry into specialty books, mystery books or another niche within the larger market. Exploring entry points in the marketplace carefully will save you from a disastrous error and will certainly demonstrate to investors that you’ve thought your plan through and aren't jumping to conclusions.
Identifying Competitors
You’re not alone, even if you have a one-person business. You also have your competition to worry about, and your backers will worry about competition, too. Even if you're truly in the rare position of addressing a brand-new market where no competition exists, most experienced people reading your plan will have questions about companies they suspect may be competitors. For these reasons, you should devote a special section of your plan to identifying competitors.
If you had to name two competitors in the athletic shoe market, you’d quickly come up with Nike and Reebok. But these by far aren’t the only competitors in the sneaker business. They’re just two of the main ones, and depending on the business you’re in, the other ones may be more important. If you sell soccer shoes, for instance, Adidas is a bigger player than either of the two American firms. And smaller firms such as Etonic, New Balance and Saucony also have niches where they are comparatively powerful.
You can develop a list of competitors by talking to customers and suppliers, checking with industry groups, and reading trade journals. But it’s not enough to simply name your competitors. You need to know their manner of operation, how they compete.
Does a competitor stress a selective, low-volume, high-margin business, or does she emphasize sales growth at any cost, taking every job that comes along, whether or not it fits any coherent scheme or offers an attractive profit? Knowing this kind of information about competitors can help you identify their weaknesses as well as their names.
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In their book Write Your Business Plan, the staff of Entrepreneur Media, Inc. offer an in-depth understanding of what’s essential to any business plan, what’s appropriate for your venture, and what it takes to ensure success. In this edited excerpt, the authors discuss the information you should include in the marketing section of your business plan.
The marketing information you need to include in your business plan has to show that you know your target market and understand how to make sure those customers know where they can find you. You need to define what you're selling, at what price(s), from where, and how you're going to spread the word. To simplify, you can use the four Ps of marketing: product, price, place, and promotion.
Product.
Product, the first of the four Ps, refers to the features and benefits of what you have to sell (as usual, we’re using the term as shorthand for products and services). There are a number of issues you need to address in your product section. You need to first break out the core product from the actual product. Say you’re selling snow cones. A snow cone is your core product. But your actual product includes napkins, an air-conditioned seating area, parking spaces for customers and so forth.
In the product section, you need to define your target audience and talk about your ideal customer as if he or she is someone you know very well. For example, your ideal customer could be 25 to 29 years old, earning x amount of money, has no children yet and earned a college degree.
It's important to quantify your market’s size if possible. In addition, you may want to describe how you come up with ideas, screen them, test them, produce prototypes and so on.
You may need to discuss the life cycle of the product you’re selling. This may be crucial in the case of quickly consumed products such as corn chips and in longer-lasting items like household appliances. Understanding the product’s life cycle has a powerful effect on your marketing plan, as does knowing logical buying habits. For example, one popular department store was offering a buy-one-get-one-at-half-price deal on fine jewelry. The deal wasn't generating a strong response because most people don't shop for expensive jewelry in “bulk” quantities but instead take a personalized approach.
Other aspects of the product section may include a branding strategy, a plan for follow-up products or line extensions. Keeping these various angles on products in mind while writing this section will help you describe your product fully and persuasively.
Price.
One of the most important decisions you have to make in a business plan is what price to charge for what you’re selling. Pricing determines many things, from your profit margin per unit to your overall sales volume. It influences decisions in other areas, such as what level of service you will provide and how much you will spend on marketing. Pricing has to be a process you conduct concurrently with other jobs, including estimating sales volume, determining market trends and calculating costs.
Place.
Place refers to channels of distribution, or the means you'll use to put your product where people can buy it. This can be very simple: Retailers and many service businesses (restaurants, personal services, business services) rely primarily on location. For manufacturers, conventional distribution systems have three steps: producer, wholesaler and retailer. You may occupy or sell to members of any one of these steps.
Manufacturers require certain basic conditions for their sites, but retailers and some service firms are exquisitely sensitive to a wide variety of location factors. In some cases, a few feet can make the difference between a location that is viable and one that is not.
Site selection plans for retailers should include traffic data, demographics of nearby populations, estimated sales per square foot, rental rates, and other important economic indicators. Service firms such as restaurants will want many of the same things. Service firms such as pest control services and bookkeeping businesses will want to provide information about local income levels, housing, and business activity.
Store design also must be addressed. Retailing can be as much about entertaining shoppers as it is about displaying goods, so store design becomes very important. Retailers may want to include photos or illustrations of striking displays, in-store boutiques and the like.
Then there's the Internet and e-commerce, where physical location gives way to driving traffic to the site. For businesses that are strictly web driven, you’ll need to show how the site works and all that's set up behind the site for taking orders, shipping them and handling customer service, which is especially important for online businesses where buyers cannot walk in and return an item face to face. You'll also need to show how you'll drive traffic to the site.
Promotion.
Promotion is virtually everything you do to bring your company and your product in front of consumers. Promotional activities include picking your company name, going to trade shows, buying advertisements, making telemarketing calls, using billboards, arranging co-op marketing, offering free giveaways, building and maintaining your online presence, and more.
Not all promotions are suitable for all products, of course, so your plan should select the ones that will work best for you, explain why they were chosen, and tell how you’re going to use them. Promotion aims to inform, persuade, and remind customers to buy your products. It uses a mix that includes four elements: advertising, personal selling, sales promotion, and publicity or public relations.
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Writing the Operations Section of Your Business Plan
In their book Write Your Business Plan, the staff of Entrepreneur Media, Inc. offer an in-depth understanding of what’s essential to any business plan, what’s appropriate for your venture, and what it takes to ensure success. In this edited excerpt, the authors discuss what type of information you should include in the operations section of your business plan.
Operations is concerned with how you buy, build and prepare your product or service for sale. That covers a lot of ground, including sourcing raw materials, hiring labor, acquiring facilities and equipment, and shipping the finished goods. And it’s different depending on whether you’re a manufacturer, a retailer or a service firm.
The basic rule for your operations section is to cover just the major areas—labor, materials, facilities, equipment and processes—and provide the major details—things that are critical to operations or that give you competitive advantage. If you do that, you’ll answer investors’ questions about operations without overwhelming them.
The simplest way to treat operations is to think of it as a linear process that can be broken down into a sequence of tasks. Once the initial task listing is complete, turn your attention to who's needed to do which tasks. Keep this very simple and concentrate on major tasks such as producing a product or delivering a service.
Operations for Retail and Service Firms
Retail and service firms have different operations requirements from manufacturers. Companies that maintain or repair things, sell consulting or provide health care or other services generally have higher labor content and lower investments in plants and equipment.
That’s not to say operations are any less important for retailers and service firms. But most people already understand the basics of processes such as buying and reselling merchandise or giving haircuts or preparing tax returns. So you don’t have to do as much explaining as, say, someone who’s manufacturing microprocessors.
For service and retail firms, people are the main engines of production. The cost of providing a service is largely driven by the cost of the labor it entails. A service-firm plan, then, has to devote considerable attention to staffing. You’ll want to include background information and, if possible, describe employment contracts for key employees such as designers, marketing experts, buyers, and the like. You’ll want to walk the reader through the important tasks of these employees at all levels so they can understand how your business works and what the customer experience is like.
Operations plans for retailers also devote considerable attention to sourcing desirable products. They may describe the background and accomplishments of key buyers. They may detail long-term supply agreements with manufacturers of in-demand branded merchandise.
Operations for Manufacturers
The lead actor in manufacturing is the process of production, and the better your production process, the better a manufacturer you'll be. Business plan readers look for strong systems in place to make sure that personnel and materials are appropriately abundant. In your operations section, don't go into too much detail -- stick to the important processes, those essential to your production or that give you a special competitive advantage and be sure you show that you have adequate, reliable supply sources for the materials you need to build your products. Estimate your needs for materials and describe the agreements with suppliers, including their length and terms that you have arranged to fulfill those needs. You may also give the backgrounds of your major suppliers and show that you have backup sources available should problems develop.
You'll also need to include information on how you'll ensure a reliable supply of adequately trained people to run your processes. You’ll first need to estimate the number and type of people you'll require to run your plan. Then show that you can reasonably expect to be able to hire what you need. Look at local labor pools, unemployment rates and wage levels using information from chambers of commerce or similar entities.
Manufacturing a product naturally requires equipment. Naturally, investors are very interested in your plans for purchasing equipment. Many plans devote a separate section to describing the ovens, drill presses, forklifts, printing presses and other equipment they’ll require. This part of your plan doesn’t have to be long, but it does have to be complete. Make a list of every sizable piece of equipment you anticipate needing. Include a description of its features, its functions, and, of course, its cost.
Be ready to defend the need to own the more expensive items. Bankers and other investors are loath to plunk down money for capital equipment that can be resold only for far less than its purchase price. Also consider leasing what you need if you're starting out.
The Facilities Section
Unless you’re a globe-trotting consultant whose office is his suitcase, your plan will need to describe the facilities in which your business will be housed. Land and buildings are often the largest capital items on any company’s balance sheet, so go into detail about what you have and what you need. Decide how much space you require in square feet. Don’t forget to include room for expansion if you anticipate growth. Now consider the location. You may need to be close to a labor force and materials suppliers. Transportation needs, such as proximity to rail, interstate highways, or airports, can also be important. Next determine whether there's any specific layout that you need.
To figure the cost of facilities, first decide whether you'll lease or buy space and what your rent or mortgage payments will be. Don’t forget to include brokerage fees, moving costs and the cost of any leasehold improvements you’ll need. Finally, take a look at operating costs. Utilities including phone, electric, gas, water, and trash pickup are concerns; also consider such costs as your computer connections, possibly satellite connections, as well as maintenance and general upkeep.
These aren’t the only operations concerns of manufacturers. You should also consider your need to acquire or protect such valuable operations assets as proprietary processes and patented technologies. For many businesses, intellectual property is more valuable than their sizable accumulations of plants and equipment.
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Writing the Financials Section of Your Business Plan
In their book Write Your Business Plan, the staff of Entrepreneur Media, Inc. offer an in-depth understanding of what’s essential to any business plan, what’s appropriate for your venture, and what it takes to ensure success. In this edited excerpt, the authors outline what type of information you should include in the financials section of your business plan.
Financial data is always at the back of the business plan, but that doesn’t mean it’s any less important than such up-front material as the description of the business concept and the management team. Astute investors look carefully at the charts, tables, formulas and spreadsheets in the financial section because they know this information is like the pulse, respiration rate and blood pressure in a human being—it shows the condition of the patient. In fact, you’ll find many potential investors taking a quick peak at the numbers before reading the plan.
Financial statements come in threes: income statement, balance sheet, and cash flow statement. Taken together they provide an accurate picture of a company’s current value, plus its ability to pay its bills today and earn a profit going forward. This information is very important to business plan readers.
You can typically gather information and use Excel or another financial program to create your spreadsheets. You'll also find them available in most business plan software; these programs also do the calculations.
Income statement.
An income statement shows whether you're making any money. It adds up all your revenue from sales and other sources, subtracts all your costs, and comes up with the net income figure, also known as the bottom line.
Income statements are called various names—profit and loss statement (P&L) and earnings statement are two common alternatives. They can get pretty complicated in their attempt to capture sources of income, such as interest, and expenses, such as depreciation. But the basic idea is pretty simple: If you subtract costs from income, what you have left is profit.
To figure your income statement, you need to gather a bunch of numbers, including your gross revenue, which is made up of sales and any income from interest or sales of assets; your sales, general and administrative (SG&A) expenses; what you paid out in interest and dividends, if anything; and your corporate tax rate. If you have those, you’re ready to go.
If you’re a startup and don’t have any prior years’ figures to look at, look for statistics about other businesses within your industry. The most important question to ask is: What has been the experience of similar companies? If you know that car dealers across the nation have averaged 12 percent annual sales gains, that’s a good starting point for figuring your company’s projections.
Balance sheet.
If the income sheet shows what you’re earning, the balance sheet shows what you’re worth. A balance sheet can help an investor see that a company owns valuable assets that don’t show up on the income statement or that it may be profitable but is heavily in debt. It adds up everything your business owns, subtracts everything the business owes, and shows the difference as the net worth of the business.
Actually, accountants put it differently and, of course, use different names. The things you own are called assets. The things you owe money on are called liabilities. And net worth is referred to as equity.
A balance sheet shows your condition on a given date, usually the end of your fiscal year. Sometimes balance sheets are compared. That is, next to the figures for the end of the most recent year, you place the entries for the end of the prior period. This gives you a snapshot of how and where your financial position has changed.
A balance sheet also places a value on the owner’s equity in the business. When you subtract liabilities from assets, what’s left is the value of the equity in the business owned by you and any partners. Tracking changes in this number will tell you whether you’re getting richer or poorer.
Balance sheets can also be projected into the future, and the projections can serve as targets to aim for or benchmarks to compare against actual results. Balance sheets are affected by sales, too. If your accounts receivable go up or inventory increases, your balance sheet reflects this. And, of course, increases in cash show up on the balance sheet. So it’s important to look ahead to see how your balance sheet will appear given your sales forecast.
Cash flow statement.
The cash flow statement monitors the flow of cash over a period of time (a year, a quarter, a month) and shows you how much cash you have on hand at the moment.
The cash flow statement, also called the statement of changes in financial position, probes and analyzes changes that have occurred on the balance sheet. It’s different from the income statement, which describes sales and profits but doesn’t necessarily tell you where your cash came from or how it’s being used.
A cash flow statement consists of two parts. One follows the flow of cash into and out of the company. The other shows how the funds were spent. The two parts are called, respectively, sources of funds and uses of funds. At the bottom is, naturally, the bottom line, called net changes in cash position. It shows whether you improved your cash position and by how much during the period.
Other Financial Information
If you’re seeking investors for your company, you’ll probably need to provide quite a bit more financial information than what is in the income statement, balance sheet and cash flow statements. For instance, a personal finance statement may be needed if you’re guaranteeing loans yourself. Applying business data to other ratios and formulas will yield important information on what your profit margin is and what level of sales it will take for you to reach profitability. Still other figures, such as the various ratios, will help predict whether you’ll be able to pay your bills for long. These bits of information are helpful to you as well as to investors, it should be noted. Understanding and, if possible, mastering them, will help you run your business more smoothly.
ENTREPRENEUR STAFF
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